IT Support Technician

IT Department · South Windham, Connecticut
Department IT Department
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $17.25-$18.00

Position Title: Information Systems Support Staff

Horizons creates and sustains person-centered opportunities for people with special needs where they live, learn, work, and play. The Information Systems Support Staff is responsible for assisting the Systems Administrator in all routine maintenance, troubleshooting, and repair of all computer hardware and software. 

 In this position you will:

  • Oversee the physical maintenance of hardware in accordance to the Systems Administrator
  • Provide technical and program support for all agency staff (help desk)
  • Identify and troubleshoot hardware, software and network problems and bring these to the attention of the Systems Administrator
  • Troubleshoot system problems and provide resolution under the guidance and direction of the System Administrator
  • Maintain detailed written record/log of all work completed
  • Provide basic training to users agency-wide on basic software, printers, iPhones
  • Go to remote sites (Supported Living locations, ECSU, Gallery, 41 High Street etc.) to troubleshoot and repair hardware and software problems
  • Research new products and equipment and make recommendations to the System Administrator
  • Participate in all required department meetings with the Systems Administrator and Staff Development 



  • 401K eligibility with a 3% employer match
  • Vision, Pet, and Voluntary Life Insurance
  • 401K eligibility with a 3% employer match
  • Health, Dental, Vision, Pet, and Voluntary Life Insurance
  • Short-term Disability and Life Insurance


  • Must be at least 18 years of age
  • Must have intermediate knowledge of hardware, maintenance and repair of PC’s, laptops and other handheld technology. (IE, iPhones, Windows and OSX Laptops and their components)
  • Must have knowledge of installing and configuring Windows and Mac Operating Systems
  • Intermediate Knowledge of common Windows and OSX Applications and practices, ex: Microsoft Office and configuring drivers
  • Must have Basic Networking/WiFi knowledge
  • Knowledge of AD, DHCP and DNS very preferred. (For troubleshooting/end user support)
  • Ability to work independently and with a team.
  • Organized and detail-oriented
  • Ability to recognize trends in problems for faster resolution
  • Confident, tactful, and skillful dealing with a diverse team of administrators
  • Ability to lift up to 50 pounds and climb a ladder
  • Have a driver’s license and reliable transportation
  • Ability to work in a fast-paced environment

 About Horizons:

Horizons has been offering support to individuals with developmental disabilities and other special needs for nearly 40 years. Founded as a summer camp, Horizons has since expanded to offer year-round opportunities through Supported Employment & Options, Supported Living, and Educational Support Services. Today, the organization supports nearly 1,700 people annually by focusing on each person’s capacity and talents while responding to the changing needs of families, individuals, and the community. We expect more than what others think is possible.

Learn more at our website –

Thank You

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  • Location
    South Windham, Connecticut
  • Department
    IT Department
  • Employment Type
  • Minimum Experience
  • Compensation